Frequently Asked Questions
Find answers to common questions about registering, ordering and trading with LJ&R Footwear. If you can’t find what you’re looking for, our team is always happy to help.
Why should I register?
If you register, it will allow you to view all of our prices. This is to ensure that you are in the trade of selling shoes and not one of your customers’ viewing trade prices.
How do I register?
You can Register for an account now. Your account will need to be approved by our team, after which you’ll be sent a confirmation email.
Do you have a minimum order?
Not as such. You must order in full cartons, for example, if a shoe comes in a size range pack 3-8, 14 pair pack – then you would have to buy a full carton. Some styles you can buy in single pairs, these are clearly stated, and you can select how many pairs of each size you want to buy.
Do you charge a carriage charge?
Yes we do. Our prices are as cheap as possible, so we do not build the carriage price in. We simply pass on our carriers charges – we don’t make any money from this. We use three carriers, DPD and Countrywide. There are minimum charges: View Shipping Rates in Delivery.
What is the cut off time for same-day despatch?
Ideally, the earlier the better, however as a rough guide we would aim to get orders placed at 2pm out the same day. This is not guaranteed, we will always try our best.
Who should I contact if I have a query about a product?
Details about the products should be to the right-hand side of the image on product pages. If you have any further queries then either email us at Contact Us or call us on (+44) 1706 217139.
What do I do if I have forgotten my password?
If you have forgotten your password, Click here and fill in the email address associated with your account and you will be sent a reminder.
Where can I view the range for myself?
We have a Cash & Carry showroom where you can view all stock products; we are open from 7am-5pm Monday to Thursday and 7am-3pm on a Friday.
If you would like to make an appointment to view our extensive showroom with new styles still to come into stock, you can call (+44) 1706 217139 to make an appointment.
We also attend trade fairs, please visit our Trade Shows for the most up-to-date details.
How can I pay for my goods?
There are a variety of ways you can pay for your goods:
- Personal debit card
- Credit card and Business debit card
- Payment link sent on the invoice
- Bank transfer
- Cash – on collection
Do you accept PayPal as a form of Payment?
No, we do not accept this method of payment, please see How can I pay for my goods? for more details.
Is VAT applicable?
Yes VAT is applicable unless the goods are exported e.g. if you are from Southern Ireland, Europe of further afield. If so, fill in your VAT number as you make the order and this will be checked and if verified for you.
How do I make my order?
Browse our catalogue and add things to your basket using the Add to Cart button on product pages. You can check your order status at the top right of the page. Once you have finished shopping, click the proceed to checkout button, and follow the steps to checkout. Once you have completed your order you will receive an email confirmation with order details.